Datacenter | Network | Service Desk | Desk Aligned Services
Information Assurance Services | Managed Security Services
The Infrastructure Management Services (IMS) vertical offers a wide
range of services in designing, managing and operating of IT
Infrastructures on a 24 x 7 x 365 basis from a dedicated NOC in
India.
We provide the services ranging from Infrastructure Consulting, End User Support, Application and Datacenter Management through Technical Service Desk, all delivered with the industry standard practices like ITIL and BS 15000. Our Global Delivery Model ensures that all this is done within your time and budget constraints.
- Heterogeneous OS, Storage Systems and applications support
- Remote Monitoring & Management
- Performance Optimization & Capacity Planning
- Infrastructure Sizing, Implementation, Migration, & Consolidation
- Problem Management with JMC Analysis
- Storage and Backup Management
- Database Management
- Network Architecture Design, Implementation and Monitoring
- Network Audits
- Network Integration Services. – Active & Passive
- LAN/WAN Bandwidth Optimization
- Implementation and Securing WLAN
- Network Health check
- QoS Management
- Capacity Planning
- 24x7x365 Support
- Monitoring, Administration & Reporting
- Knowledge Base
- Remote - Level One support
- Vendor co-ordination
- Trend-based consulting
- Leveraging ITIL, COBIT Best Practice
- Standardization and Imaging
- Single Point of Contact for resolution
- State of art Remote Management tools
- Trouble Ticketing System based on ITIL
- Asset Management - Single point for acquiring, deploying, and management
- Email Management – Mail box administration and user management
Information Assurance Services
- Security Audit
- Compliance and Technology Assessments
- Information Security Awareness Training
- Information Risk Assessment
- BS 7799/ISO 27001 Consulting
- Incident Response Handling
- Business Continuity Management
- Proactive and Reactive Monitoring for Firewalls, VPN, IDS/IPS
- Analyzing logs thru Effective Log Correlation Tools
- Threat Management by External & Internal Vulnerability Assessment
- Effective End Point Security - Anti Virus, Enterprise Patch Management, Encryption etc.
- Administration, Maintenance and Performance Monitoring of Security Devices
