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Business Process
Outsourcing
Opportunity
Identification | Process Mapping | Migration
Planning
Overview
Jean Martin provides innovative, effective and high quality Business Process
Outsourcing (BPO) Services to clients worldwide. We, at JeanMartin, offer a seamless
delivery of services from our state-of-the-art facilities in India and the US
that serve as Business Continuity sites for each other. Our outsourcing services
help alleviate the risks and secure benefits through a structured, proven approach.
JeanMartin has proven track record of successfully migrating and delivering BPO
solutions from its offshore facilities through a robust migration framework.
Our facilities are scalable to serve clients with large sized BPO initiatives.
We assist clients by managing their contact centers, back office operations and
technical helpdesks through a solution-oriented approach, enabling them to focus
on their key business priorities. Our solutions are based on proven industry
best practices, and are provided by the best talent available in India. We focus
on delivering measurable business benefits, which include:
- Cost Effectiveness
- Transparency to your end customer
- Process and domain expertise
- Achieve the highest quality standards
- Meeting and exceeding SLAs
- Employing continuous improvement practices
- Deploying cutting-edge technologies
Methodology
JeanMartin’s methodology for a typical BPO engagement has the following
stages:
Opportunity Identification
- Meeting top management and process owners to understand business
strategy, business drivers and corporate vision.
- Understand client’s business requirements
- Carrying out CBA (Cost Benefit Analysis) of outsourcing v/s
in-house.
- Arriving at conclusion for 'RIGHT' process to outsource.
- Define CTQ (Critical to Quality) parameters and arrive at SLA.
- Identify risks involved and strategy to mitigate these risks.
Process Mapping
- Detailing and documentation of processes
- Identify areas of improvement and Optimize/Re-engineer process
if required
Migration Planning
- Project Planning
- Knowledge Transfer and Training Planning
- Assessment of technology requirements
Quality Assurance Services
- Constantly monitor process for quality output
- Annual Quality audit
- Best practices approach
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